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We invite you to assist us in improving our services to you, by filling out this form noting negligence in any of the services provided by this Ministry. The information provided will be examined by a neutral council.
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We will acknowledge your complaint by telephone or mail and assign your
complaint to an employee of MOIC for evaluation.
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We may make inquiries and/or conduct an investigation if a violation of one of
the acts we regulate has occurred.
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Even if we do not open an investigation, we may be able to help you resolve
your complaint or advise you of other resources available to you.
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The more information you
provide, the more likely we will be able to promptly decide whether and/or how
we can help you. The following information is critical to investigate the
subject of your complaint:
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Names, addresses, telephone numbers, and other identifying information for any
person or entity you mention in your complaint.
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Details of any transaction, services or activity.
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Copies of documents, listed above, relating to the transaction, services or
activity that is the subject of your complaint.
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When we receive your
complaint, we will acknowledge it by mail, telephone, or e-mail. A member of
the Enforcement staff will evaluate your complaint and may contact you or
others for more information. If it appears a violation has occurred, MOIC may
open an investigation. Investigations vary in length of time, depending upon
the complexity and size of the case. If the MOIC concludes a violation has
occurred, it may bring administrative or civil action against the violator. If
criminal prosecution is warranted, the case may be referred to the appropriate
jurisdiction for action. |
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Documents you may send
with your completed complaint form include:
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All envelopes
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Letters
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Confirmations
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Prospectuses
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Other written material that you may have received in connection with your
complaint
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E-mail correspondence
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Money order receipts or canceled cheques (copies of front and back) by which you
made payments
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Dear Valued Customer to
file a complaint with MOIC there are three steps:
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Download complaint form and Print it. PDF Complaint form.
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Complete the form.
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Send it by mail/fax together with supporting documents to the number/address
given below.
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Dear Valued Customer: To
file a complaint online there are two steps:
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Complete the form and submit on-line, and email the supporting documents on
complaint@commerce.gov.bh
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Complete the form and submit on-line, and send the supporting documents by
mail/fax. Be sure to enclose a cover sheet with your Complaint Ref. number.
Please answer every question completely. You may want to write your answers on
a separate sheet first, then enter them in the blanks on this form. |
Please click Proceed to file your complaint
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